Frequently Asked Questions

Everything you need to know about your luxury fashion experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Orders are typically processed within 2-3 business days, and standard delivery takes 5-7 business days depending on your location.

How do I determine my correct size?

Each product page features a detailed size guide tailored to the specific garment's cut. We recommend measuring yourself and comparing it to our chart for the perfect fit.

What is your return and exchange policy?

We accept returns and exchanges on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that custom couture pieces are final sale.

Are your garments ethically produced?

At And She Is Couture, we prioritize ethical manufacturing and high-quality craftsmanship. We work closely with boutique ateliers to ensure fair labor practices and premium material sourcing.

Can I track my order status?

Yes. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a secure checkout.